Terms & Conditions

A Deposit of 30% (non refundable) is required with the booking form. Telephone bookings are held for 4 days until deposit and form arrives. Post dated cheques not accepted. Balance is due no less than 8 weeks before your arrival.

Please note we will send balance reminder, if we have an email address, but non payment of balance will be taken as a cancellation and therefore monies will be due as stated below

  • Less than 2 months before holiday started, total cost

  • Over 12 weeks before holiday starts, Deposit of 30% and total by 8 weeks before

  • Short breaks, full amount payable on booking.

We highly recommend suitable holiday insurance is taken out before the commencement of the holiday.

If you need to cancel please let us now immediately, we will endeavourer to re let your holiday in which case if you have paid in full, your payment will be returned (less 50 cancellation charge ). Any alteration to dates of a confirmed booking will be treated as a cancelled booking, but we will endeavour to accommodate your change of circumstances if at all possible.

Short breaks over bank holidays/school holidays are usually only available 2 week prior and all bank holidays are classified as high season. Winter school holidays are usually  mid season rates, except Christmas/New Year which is high season. All short breaks must be paid in full at the time of booking.

We will consider booking a mid season short break in advance , but we do charge a surcharge of 5% of the short break cost and the full amount is payable upon booking. 

All singles groups of more than 3 people and under 25 must pay a refundable damages deposit of 200 before arrival.  We will return this within a couple of days of departure, once  Tregenza has been checked and  if necessary any excess cleaning needs or damages will be deducted.

You are responsible for the property and should leave the property in a clean and tidy condition.  Damage must be reported and paid for.

All furniture should be returned to the place it originally was. Failure to do so may incur a charge.   The Owners have the right to reasonable access to the property. All properties are checked before your arrival and a inventory left for you to check. It is in your own interest to notify the owner by Monday morning at the latest  should any discrepancies not have been noted.

Smoking is not allowed in the property.

There should be no more people than specified on the booking form staying at the property.  Any extra people will be charged accordingly.

We will not be held responsible for any unavoidable accidents that occur on our property and land.

The property will be available on the day of arrival at 4.00 pm.

Please leave the property on the day of departure at 10 am, to enable us to prepare the property for the next arrivals. 

Facilities are for the use of residents only.

We can accept no responsibility for any accidents caused in and around the hot tub. The hot tub is well  maintained and for use of our guests only, but we cannot be responsible or refund any monies should there be a fault with it and cannot be used.  We will endeavour to rectify the problem as soon as  possible. The use of the hot tub is as the guest own risk and no responsibility can be accepted for any injuries to persons or loss or damage to any belongings of persons who use them. We recommend caution as the decks are slippery and we advise that the hot tub should not be used by pregnant women or anyone suffering for any heart problems.  Children under 10 should not use the hot tub and all other children should be properly supervised by their parents or guardians.

We cannot be held responsible for any problems that may occur during your stay with  utilities such as water, electricity, plumbing etc. We will do our best to rectify any situation as it occurs and arrange for the problem to fixed asap.

We cannot accept any responsibility for your non arrival due to your own personal circumstances or weather and road conditions. We cannot be held responsible for events caused by acts of God and do not refund monies for any of the above reasons.

All properties are let on the understanding that it is for holiday accommodation only. No one of the party has any rights whatsoever to remain in the property after 10am on the day of departure.

If for any reason the accommodation is not available the owner will refund your deposit in full and will be under no further liability to you.

Please note you are responsible for your own possessions and held responsible for any losses or damage to them. 

If you return and sign the booking form it is accepted that you and your guests have read and understood these terms and conditions. 

Where VAT is payable it is included in the weekly charge. Should you require a VAT receipt please request with booking form.

If any term or provision in these booking conditions shall in whole or in part be held to any extent to be illegal or unenforceable under any enactment or rule of law that term or provision or part shall to that extent be deemed not to form part of this agreement and the enforceability of the remainder shall not be affected

We hope and expect that all our guests are responsible and considerate of the other holiday makers, however we cannot be held responsible for any misdemeanours or problems caused by them.  We will always do our best to resolve any problems should they occur.