A Deposit of 30% (non refundable) is required with the booking form. Telephone bookings
are held for 4 days until deposit and form arrives. Post dated cheques not accepted. Balance is due no less than
8 weeks before your arrival.
Please note we will send balance reminder, if we have an email address, but non payment
of balance will be taken as a cancellation and therefore monies will be due as stated below
Less than 2 months before holiday started, total cost
Over 12 weeks before holiday starts, Deposit of 30% and total by 8 weeks
Short breaks, full amount
payable on booking.
We highly recommend suitable holiday insurance is taken out before the commencement of the holiday.
If you need to cancel please let us now immediately, we will endeavourer to re let your holiday in which case
if you have paid in full,
your payment will be returned (less £50 cancellation charge ). Any
alteration to dates of a confirmed booking will be treated as a cancelled
booking, but we will endeavour to accommodate your change of circumstances if at
Short breaks over bank holidays/school
usually only available 2 week prior and all bank holidays are classified as high
season. Winter school holidays are usually mid season rates, except
Christmas/New Year which is high season. All short breaks must be paid in full at the time of booking.
We will consider booking a mid season
short break in advance , but we do charge a surcharge of 5% of the short break
cost and the full amount is payable upon booking.
All singles groups of more than 3
people and under 25 must pay a refundable damages deposit of £200 before
arrival. We will return this within a couple of days of departure, once Tregenza has been checked and if necessary any excess cleaning needs or
damages will be deducted.
You are responsible for the property and should leave the property in a clean and tidy condition. Damage must be reported and paid for.
All furniture should be returned to the place it originally was. Failure to do so may incur a charge. The Owners have the right to reasonable access to the property. All properties are checked before your arrival and a inventory left for you to check. It is in your own interest to notify the owner by Monday morning at the latest should any discrepancies not have been noted.
Smoking is not allowed in the property.
There should be no more people than specified on the booking form staying at the property. Any extra people will be charged accordingly.
We will not be held responsible for any unavoidable accidents that occur on our property and land.
The property will be available on the day of arrival at
Please leave the property on the day of departure at
10 am, to enable us to prepare the property for the next arrivals.
Facilities are for the use of residents only.
We can accept no responsibility for any accidents caused in and around the hot tub.
The hot tub is well maintained and for use of our guests only, but we cannot be responsible or refund any
monies should there be a fault with it and cannot be used. We will
to rectify the problem as soon as possible. The use of the hot tub is as the guest own risk and no responsibility can be accepted for any injuries to persons or loss or damage to any belongings of persons who
use them. We recommend caution as the decks are slippery and we advise that the hot tub should not be used by pregnant women or anyone suffering for any heart problems. Children under 10 should not use the hot tub and all other children should be properly supervised by their parents or guardians.
We cannot be held responsible for any
problems that may occur during your stay with utilities such as water,
electricity, plumbing etc. We will do our best to rectify any situation as it
occurs and arrange for the problem to fixed asap.
We cannot accept any responsibility for
your non arrival due to your own personal circumstances or weather and road
conditions. We cannot be held responsible for events caused by acts of God and
do not refund monies for any of the above reasons.
All properties are let on the understanding that it is for holiday accommodation only. No one of the party has any rights whatsoever to remain in the property after 10am on the day of departure.
If for any reason the accommodation is not available the owner will refund your deposit in full and will be under no further liability to you.
Please note you are responsible for your own possessions and held responsible for any losses or damage to them.
If you return and sign the booking form it is accepted that you and your guests have read and understood these terms and conditions.
Where VAT is payable it is included in the weekly charge. Should you require a VAT receipt please request with booking form.
If any term or provision in these booking conditions shall in whole or in part be held to any extent to be illegal or unenforceable under any enactment or rule of law that term or provision or part shall to that extent be deemed not to form part of this agreement and the enforceability of the remainder shall not be affected
We hope and expect that all our guests are responsible and considerate of the other holiday makers, however we cannot be held responsible for any misdemeanours or problems caused by them. We will always do our best to resolve any problems should they occur.